Return and Refund Policy

GlowVive Return and Refund Policy

Effective Date: June 1, 2026

Thank you for shopping and utilizing services across the GlowVive ecosystem. This Return and Refund Policy outlines the terms, conditions, timelines, and procedures governing refunds and returns for our multi-vendor Marketplace, Importation subdomains, and Service listings.

By initiating a purchase, procurement request, or service order on the Platform, you explicitly agree to the terms detailed below.

1. Multi-Vendor Marketplace Purchases

The GlowVive Marketplace hosts independent third-party vendors. Because items are sold and fulfilled directly by these distinct sellers, individual return conditions may vary based on product categories, subject to the baseline protections outlined below:

  • Eligible Return Window: Customers may initiate a return request within 48 hours from the confirmed delivery date for eligible physical items. Requests made after this window will not be entertained.
  • Valid Return Criteria: To qualify for a return and subsequent refund, items must be:
    • Unused, unworn, unwashed, and in the exact condition received.
    • In their original, undamaged packaging with all tags, labels, and seals intact.
    • Accompanied by the original digital receipt or proof of purchase from the GlowVive checkout system.
  • Exempt/Non-Returnable Items: Certain goods are strictly exempt from being returned, including:
    • Digital products, downloadable files, software licenses, or virtual assets.
    • Perishable goods, personal care items, cosmetics, and intimate apparel (due to health and hygiene standards).
    • Custom-made, bespoke, or heavily personalized items ordered from vendors.
  • Return Shipping Costs: Unless the return is a direct result of a vendor error (e.g., wrong item shipped, defective or damaged product upon arrival), the buyer is responsible for arranging and paying for return transit to the vendor’s designated fulfillment center.

2. Sourcing, Importation, and Logistics Fees

Due to the international nature, operational resources, and upfront capital required for global logistics, shipping, and procurement workflows, the following strict policies apply to our import subdomains:

  • Procurement Deposits: Any upfront structural deposits or partial down-payments made to initiate an international product sourcing request with global manufacturers are non-refundable once procurement actions or ordering cycles have commenced.
  • Shipping, Freight, and Customs Fees: Fees paid for international shipping, weight-based freight distribution, handling, and custom clearing estimations cannot be refunded once cargo has been accepted at our international transit hubs or dispatched into transit.
  • Defective or Misrepresented Cargo: If an imported batch contains factory defects or fails to match the agreed-upon specification document, GlowVive will coordinate with the international supplier on your behalf to negotiate matching store credit or compensation, in accordance with our specific Statement of Work (SOW) or sourcing contract agreements.

3. Service Listings and Professional Cancellations

For digital or physical services booked through our service directories and professional listing portals:

  • Milestone Contracts: For managed services or projects split into verification segments, funds disbursed to an independent contractor upon milestone completion sign-off are completely final and non-refundable.
  • Service Cancellations: Clients may cancel a service booking before project commencement. Depending on the provider’s specific listing profile, a cancellation fee may be deducted from the escrow balance to compensate the provider for scheduled availability.

4. Refund Processing and Financial Disbursements

Once a return is received, evaluated, and approved by the vendor or our internal dispute mediation team:

  • Method of Refund: Approved refunds are credited directly back to the original payment gateway channel used at checkout (e.g., Paystack) or issued via GlowVive platform wallet credits, depending on the customer’s preference.
  • Deduction of Transaction Charges: Please note that payment gateway platform transaction charges, processing fees, or fixed marketplace operational handling splits incurred during the initial checkout phase may be deducted from the final refunded amount, unless the refund is caused by platform error or verified vendor fault.
  • Processing Timeline: Once approved, refunds generally take 5 to 7 business days to reflect in your banking institution or wallet dashboard, depending on third-party payment infrastructure clearing windows.

5. Dispute Resolution

If a buyer and a vendor fail to reach an amicable resolution regarding an item’s condition or a refund eligibility dispute, either party may escalate the case to the GlowVive management team. GlowVive’s internal compliance desk will evaluate transaction histories, communication logs, and provided photographic evidence to issue a final, binding determination in accordance with our system terms.

6. Contact Us

For questions regarding returns, tracking an ongoing refund dispute, or clarifying item exceptions, please reach out to our support desk: support@glowvive.com